Looking for help with the COVID-19 FAQ Web Widget?

To help you support your customers during the outbreak of novel Coronavirus (COVID-19), Bold360 has launched a new “COVID-19 FAQ” widget that you can easily deploy on your website to address your customer, employee, and partner questions related to Coronavirus.

Get the widget now Learn how to set it up
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  • General

    General information about the Bold360 AI platform

    • Frequently Asked Questions

      • Videos

      Video Thumbnail

      Nanorep intro video  (01:33)

      Video Thumbnail

      nanorep digital customer assistant  (02:27)

      nanorep is a cloud-based digital customer assistant, providing instant actionable answers, relevant to each user. Our software is a powerful combination of contextual search, smart knowledge base and real-time customer analytics. We help companies successfully manage and scale their digital self-service experience. This empowers customers to take educated actions to complete their goals.

      Video Thumbnail

      What is Bold360 ai?  (01:24)

      Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

      Browse all videos
    • Sign in to Bold360
    • User roles
    • Setting up a widget

    Articles

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  • Ticketing

    All about email-based support

    • Ticketing

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  • Resources

    Release Notes Bold360 University Harmony Mobile SDK (Bold360 Developer Center) Widget API and SDK Reference REST API and SDK Reference Free Demo
  • Frequently Asked Questions

    • Videos

    Video Thumbnail

    Nanorep intro video  (01:33)

    Video Thumbnail

    nanorep digital customer assistant  (02:27)

    nanorep is a cloud-based digital customer assistant, providing instant actionable answers, relevant to each user. Our software is a powerful combination of contextual search, smart knowledge base and real-time customer analytics. We help companies successfully manage and scale their digital self-service experience. This empowers customers to take educated actions to complete their goals.

    Video Thumbnail

    What is Bold360 ai?  (01:24)

    Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

    Browse all videos
  • Sign in to Bold360
  • User roles
  • Setting up a widget

Articles

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  • Ticketing

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  • Messaging channels

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  • Support Center setup

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  • Floating widget
  • Embedded widget
  • Facebook widget
  • Mobile-responsive widget
  • Dynamic FAQ widget
  • Troubleshooting widgets
  • Bold360 Advise
  • Bold360 Acquire

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  • Traffic
  • Voices
  • Knowledge base analytics
  • Conversion tracking & ROI
  • Google Analytics
  • Analytics SLA
  • Business Insights

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  • Bold360 Agent integration
  • Other integrations

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  • API
  • SDK

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  • Article editing
  • Knowledge base
  • Localization

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  • Conversational widget setup
  • Conversational bot – beta capabilities
  • Conversational bot basics
  • Working with Entities
  • Working with Providers
  • Additional features

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