Looking for help with the COVID-19 FAQ Web Widget?

To help you support your customers during the outbreak of novel Coronavirus (COVID-19), Bold360 has launched a new “COVID-19 FAQ” widget that you can easily deploy on your website to address your customer, employee, and partner questions related to Coronavirus.

Get the widget now Learn how to set it up
product icon AI Platform See related products

Hi! We are here to help you.

Type your question here, or browse topics below to view answers or reach a support agent.

Popular topics:
Bold360 COVID-19 FAQ Web Widget How to create conversational articles Account and billing inquiries
Goodbye username. Hello email.

With the coming of the new sign-in process on March 16, 2020, you will now have to sign in with your email address instead of your username.

Learn more now!

  • Get Started

    Let's get started with setting up your chatbot experience

    • Frequently Asked Questions

      • Videos

      Video Thumbnail

      Nanorep intro video  (01:33)

      Video Thumbnail

      nanorep digital customer assistant  (02:27)

      nanorep is a cloud-based digital customer assistant, providing instant actionable answers, relevant to each user. Our software is a powerful combination of contextual search, smart knowledge base and real-time customer analytics. We help companies successfully manage and scale their digital self-service experience. This empowers customers to take educated actions to complete their goals.

      Video Thumbnail

      What is Bold360 ai?  (01:24)

      Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

      Browse all videos
    • User roles
    • Knowledge base
    • Article editing
    • Setting up a widget
    • Ticketing
    • Localization

    Articles

    View more

  • Touchpoint Setup

    Set up your chat widgets and Support Centers

    • Conversational widget
    • Facebook widget
    • Floating widget
    • Embedded widget
    • Support Center
    • Mobile-responsive widget
    • Dynamic FAQ widget
    • Troubleshooting your widgets

    Articles

    View more

  • Analytics & Integrations

    Generate reports, analyze customer data, and integrate third-party chat providers

    • Traffic
    • Reporting
    • Voices
    • Knowledge base analytics
    • Conversion rate tracking & ROI
    • Google Analytics
    • Analytics SLA
    • Integrations

    Articles

    View more

  • Resources

    Release Notes Harmony Mobile SDK (Bold360 Developer Center) Widget API and SDK Reference REST API and SDK Reference Free Demo
  • Frequently Asked Questions

    • Videos

    Video Thumbnail

    Nanorep intro video  (01:33)

    Video Thumbnail

    nanorep digital customer assistant  (02:27)

    nanorep is a cloud-based digital customer assistant, providing instant actionable answers, relevant to each user. Our software is a powerful combination of contextual search, smart knowledge base and real-time customer analytics. We help companies successfully manage and scale their digital self-service experience. This empowers customers to take educated actions to complete their goals.

    Video Thumbnail

    What is Bold360 ai?  (01:24)

    Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

    Browse all videos
  • User roles
  • Knowledge base
  • Article editing
  • Setting up a widget
  • Ticketing
  • Localization

Articles

View more
  • Conversational widget
  • Facebook widget
  • Floating widget
  • Embedded widget
  • Support Center
  • Mobile-responsive widget
  • Dynamic FAQ widget
  • Troubleshooting your widgets

Articles

View more
  • Traffic
  • Reporting
  • Voices
  • Knowledge base analytics
  • Conversion rate tracking & ROI
  • Google Analytics
  • Analytics SLA
  • Integrations

Articles

View more

Not what you were looking for?Browse all products

Rate
your
Experience