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About the new sign-in process in the Bold360 AI platform

Overview of the new sign-in process

LogMeIn migrates all customers to use a unique email address to sign in to all LogMeIn products, including Bold360. This change modernizes our sign in process and simplifies it for users: you no longer have a separate username and email address. Having a common identity across LogMeIn products makes it easier for you to use our suite of solutions.

With the coming of the new sign-in process, Bold360 users may have to verify their email address and their password policy will also be effected.
Important: By February 29, 2020 your IT team must whitelist these URLs to allow access to authentication.logmeininc.com and auth.bold360.com. For more information, see Whitelisting and the Bold360 AI platform.

How does your current password policy change?

You will no longer have the option to customize your Bold360 organization's password policy. If you still want to enforce a password policy, as an admin, you must enable it for your account and then each user must agree to the policy before signing in to Bold360.

Starting March 16, 2020, accounts who previously enforced password policies will adopt the following configuration:

  • Users must change passwords every 90 days
  • Users cannot reuse their last five passwords

Users will be locked after three unsuccessful sign-in attempts for five minutes. After 25 unsuccessful attempts, users will be ‘hard locked’ and will be able to unlock their accounts only by resetting their passwords. As additional protection, LogMeIn uses risk-based authentication to protect against sophisticated password attacks.

Who should verify their email address?

From March 16, 2020 Bold360 users may have to provide their email address and go through a short email verification process when signing in for the first time. A Bold360 administrator can save time for users by setting up user email addresses, in which case users can skip the email verification. Users of multiple LogMeIn products with different passwords will also need to create a new single password for all products.

After setting up an email address, Bold360 users can sign in with their email address.

How to make changes in the Bold360 ai Console

When an administrator adds a new user, or modifies an existing one, the user profile will now require a unique email address for that user. Email addresses that are common to other users will no longer be accepted.

By setting up unique email addresses for users, an administrator can make it more convenient for agents to start using the new sign-in flow. If administrators do not enter unique email addresses in the system, then all users will be prompted to set their own email address and verify that in the next phase.

Note: We recommend that administrators visit the Bold360 ai Console and enter unique email addresses in the system for all users.

For more information, contact your Customer Success Manager.