HELP FILE

NOTE: PLEASE BOOKMARK THIS PAGE - IT INCLUDES SEQUENTIAL STEPS THAT MAY BE NECESSARY TO REFER TO AS YOU GET FURTHER INTO THIS PROCESS. 

Welcome! This article provides an overview on how to set-up and manage the Bold360 COVID-19 FAQ Web Widget, including adding the widget to your website, uploading content and answers and managing the content in an ongoing basis.

This article journey includes the following four major steps:

  1. Logging into the console and creating any new users as necessary
  2. Downloading, completing and submitting content upload template
  3. Configuring and deploying your widget*
  4. Watching AI training videos for further optimization

LOGGING IN

Log in to your account  using the link provided in the Welcome email. You'll have to create a password. From there, use the username in the email to log in with your new password.

First Step: Create new users

*This may require assistance from a web developer