HELP FILE
How do I contact Bold360 support about the Agent platform?
We are currently experiencing longer wait times for phone and email support due to increased demand. To get answers right away, please search our knowledge base of resources first. Thank you for your patience!
Important: This support site is for the
Bold360 Agent platform only, which is an omni-channel customer engagement tool.
If you have chatbot-related questions, please visit the Bold360ai support site.
If you have issues or questions regarding meetings, webinars, accessing your remote computer, or password management, please visit the LogMeIn support site.
If you still want to contact Bold360 customer support and wait for an available representative, here’s how:
- Search for your question, either using the search bar or by browsing our FAQs.
- If the article does not answer your question, keep it open and click Contact Support below the article to contact Customer Care.
Before contacting support, consider the following articles that seem to help other customers:
- How to sign in to Bold360 (Agent Platform)
- Why can't I log in to Bold360?
- What if I forgot my password?
- Bold360 Agent DIY Deployment Guide
- How to set up your Bold360 environment
- Bold360 system requirements
- Frequently Asked Questions for Agents
- Frequently Asked Questions for Admins
- Frequently Asked Questions for Developers
- Where do I find support for BoldChat?