How to improve SEO using SC labels' metadata?

Labels at support center have SEO capabilities: having these fields at the label level will promote that label page in search engine results, and enable the customers to access a subject (label) and not just a specific article.

You can add the Meta Data and Meta Description fields to the label level (at the label management tool).

To set the metadata:

  1. Go to Knowledge > All articles > > Manage labels.
  2. In the Content label window, choose the label you wish to edit.
  3. Write your label content description under Meta Data and Meta Description.

  4. Click Save.