HELP FILE

New Features in Bold360 AI

Bold360 AI version 21.2 contains the following new enhancements:

Changes to sign-in process

The sign-in process for Bold360 AI is changing. Users can now log in to the platform using their email address instead of their username. LogMeIn migrates all customers to use a unique email address to sign in to all LogMeIn products to simplify the sign-in process and make it easier for our customers to use our suite of solutions. For more information about the new sign in process see this article.

Change in versioning

Bold360 AI versions now reflect the year and month of their release. The current release is 21.2 because it is released in February 2021.

Changes to Search Optimizer

Search Optimizer 1.0 is no longer available. Search Optimizer 2.0 is now the only Search Optimizer available and has been renamed to Search Optimizer to reflect this change.

The Voice Details screen in Search Optimizer has a new look and feel which makes it easier to use:

When you open a voice or voice cluster on the Dashboard and choose Fix, you are taken to Search Optimizer and the details of the selected voice or voice cluster are displayed.

Optimized Support Center URLs

Bold360 AI now generates a single URL for articles in the support center in a search engine optimization (SEO) effort. Every URL now ends with a slash.

Bold360 Mobile SDK releases

Beta features

Important: The following features are available for Beta customers only. Contact your Customer Success Manager to try these features.

Messaging Reports

Reports on messaging applications are now available. For more information see What's New in the Bold360 Agent Platform.

Content Management Audit Report

It is now possible to retrieve an audit report on content management actions that were performed on published articles. The create, update, and delete actions are logged and the update includes changes to phrasings, visibility options and the body of the article. The report contains the following:

  • Timestamp: the audit event time in UTC
  • Container: the name of the knowledge base
  • Article ID
  • Article title
  • User ID
  • User display name
  • Operation (create/update/delete)
  • Difference: JSON containing the changes performed on the article by the user

For more information about see the API documentation.

Business Insights

Note: These changes are only visible to customers who have Business Insights enabled. Contact your Customer Success Manager to enable it for you.

The Customer Effort Score widget is now available on the Engagement History Dashboard. Customer effort score is the number of interactions divided by the number of engagements.

See the new features that the previous release introduced:

Bold360 AI 20.3.4 release notes