You can now filter offline articles when adding voices to articles as phrasings in Search Optimizer 2.0.

To do so,

1. On the Voices > Search Optimizer 2.0 page, select an unassigned voice.
2. In the Details window on the right, start typing the name of an article in the Seek a match for these Voices field.

   Offline articles are marked with an Offline tag in the Search results.

   

A warning is displayed if you still want to add a phrase to an offline article.

You can now save your changes on all Support Center page templates at once. To do so,

1. In the Bold360 Admin Console, go to Touchpoints > Support Center.
2. On the Page Templates tab, change multiple templates.
3. Press Ctrl-Shift-S to save changes in all templates.

After chat escalation in conversational widgets, customers can only type valid phone numbers; otherwise, the field is marked in red and customers cannot start chatting with a live agent. Besides numbers, the following characters are valid in the phone number field:

• Plus sign: +
• Minus sign: -
• Asterisk: *
• Hashmark: #
• Comma: ,
• Semi-colon: ;
• Brackets: ( )

The following Bold360 AI Mobile Harmony versions have been released that are described in the Bold360 Developer Center:

• Bold360 AI Mobile for iOS versions 3.6.2 and 3.6.4. See https://developer.bold360.com/help/EN/Bold360API/Bold360API/ReleaseNotesIOS.html
• Bold360 AI Mobile for Android version 3.5.4. See https://developer.bold360.com/help/EN/Bold360API/Bold360API/ReleaseNotesAndroid.html

Some buttons, which are less important or less frequently used, such as Delete, are hidden behind a More (…) icon in the new UI design.

See the new features that the previous release introduced:

Bold360 ai 20.1.2 release notes