New Features in Bold360 ai
Bold360 ai version 20.2.1 contains the following new enhancements:
Customers can exit the waiting queue by filling in an unavailable chat form
While customers in a Harmony widget are waiting in queue to chat with a live agent, they can exit the queue. As of now, when the customer clicks the End chat or X button in the header of the widget, the following occurs:
- If canceling the chat is enabled for the customer, an unavailable chat form is displayed. This chat counts as abandoned in reporting.
- If canceling the chat is disabled, the widget closes. This counts as a finished chat in reporting.
To let your customers cancel chat escalations, in the Bold360 Admin Center, go to https://support.bold360.com/bold360/help/how-to-automatically-activate-chats-automatic-chat-distribution.and select Enable exit from queue. For more information, see
Bold360 AI Mobile SDK releases
The following Bold360 AI Mobile Harmony version has been released that are described in the Bold360 Developer Center:
- Bold360 AI Mobile for iOS version 3.6.13. See the Bold360 and BoldChat Developer Center.
See the new features that the previous release introduced: