HELP FILE

How to update your BoldChat Operator client

Important: We highly recommend that you update to the latest Operator client version by January 27, 2020.

To check the current version of your Operator client, go to Help > About. If you use a client version earlier than version 15.2.6, you should update you client as follows:

  1. Open the Windows Start menu and type SSO Mode, then press Enter.

    If you cannot find SSO Mode, go to the folder in your computer where the Operator client is installed, and type operatorclient.exe /ssosetup.

    The Operator client is installed in the c:\Program Files (x86)\BoldChat folder by default.

  2. In the Account ID field, type your account ID.

    If you want to sign in without using SSO mode, type your region ID, which is as follows:

    • 1 for US customers
    • 2 for EU customers

  3. Make sure that SSO Login Mode is enabled.
  4. Click OK.
  5. Sign in to the BoldChat Operator client with your credentials.
Tip: To automatically update your BoldChat Operator client, go to Setup > General Account Settings > Update Policy and select the relevant option under Check for updates upon login.