HELP FILE

What if I can login but have no access to a Bold account?

If an email invitation was already sent to you (automatically when creating new user; when changing an your email address; or when resending an invitation), make sure that you set up your Bold access through this invitation email. These invitations are always sent from support@BoldChat.com.

If you are an existing Bold user and your username has not been changed since LogMeIn started migrating Bold users to the common login platform in March 2020, make sure you set up your Bold access by doing the following:

  1. Sign in with your former Bold username and password.
  2. During the sign-in process, switch your username to your email address.