HELP FILE

Why didn't I get a verification or invitation email?

The following questions answer those problems that may occur when you do not receive an email verification upon creating a new user or verifying the email address of an existing one:

Why didn't I get an email when I tried to reset my password?

If you reset your password but did not receive an email from Bold, please check the following:

  1. Type your username or email address in the Reset your Password window:
    • If you have not yet registered your email address as your new username, type your current username
    • If you have registered your email address as your new username, type your email address

  2. If the issue still occurs, check your spam folder.
  3. If you still don’t receive an email, make sure your Email settings can accept emails from noreply@logmein.com.
  4. If the issue persists, contact our Support team or your Customer Experience Manager.

Why am I not receiving an invitation or verification email?

When your administrator assigns a new email address to you, your must set up access via an email invitation. Similarly, when you change your username to an email address, you have to verify your new email address via a verification email. When you don't receive such emails, do the following:

  1. Make sure your spam folder does not contain an email from us.
  2. If you still don’t receive an email, make sure your Email settings can accept emails from noreply@logmein.com and support@boldChat.com.
  3. If the issue persists, either ask your administrator to re-send an invitation, which will allow you to set up a new password, or contact our Support team or your Customer Experience Manager.